Customer orientation

The main focus of our company policy is on meeting customer requirements and striving to fulfill and possibly exceed customer expectations. We are committed to quality and sustainability.

We can only be successful in the long term if we gain and retain the trust of customers and other relevant interested parties. Every aspect of an interaction with the customer offers an opportunity to create added value for the customer and the environment. By focusing on customer orientation, we expect to achieve a high level of customer satisfaction, strong customer loyalty and follow-up business, an increase in market share and the ambition to become Germany's most customer-friendly landlord.

Guidance

Our managers at all levels create the alignment of purpose and direction as well as the conditions under which our employees are committed to achieving the quality objectives.

- Increased effectiveness and efficiency in meeting the organization's quality objectives;

- better coordination of the organization's processes;

- improved communication between levels and functions of the organization;

- Develop and improve the capability of the organization and its people.