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Quality
management

Our corporate policy
at a glance

 

 

 

 
 
 
 
 

Customer orientation

The main focus of our company policy is on meeting customer requirements and striving to fulfill and possibly exceed customer expectations. We are committed to quality and sustainability.

We can only be successful in the long term if we gain and retain the trust of customers and other relevant interested parties. Every aspect of an interaction with the customer offers an opportunity to create added value for the customer and the environment. By focusing on customer orientation, we expect to achieve a high level of customer satisfaction, strong customer loyalty and follow-up business, an increase in market share and the ambition to become Germany's most customer-friendly landlord.

Guidance

Our managers at all levels create the alignment of purpose and direction as well as the conditions under which our employees are committed to achieving the quality objectives.

- Increased effectiveness and efficiency in meeting the organization's quality objectives;

- better coordination of the organization's processes;

- improved communication between levels and functions of the organization;

- Develop and improve the capability of the organization and its people.

Employee commitment

Competent, empowered and engaged people at all levels throughout the organization are essential to improve the organization's ability to create and deliver value. To lead and manage an organization effectively and efficiently, it is important to respect, train and involve all individuals at all levels. Recognition, empowerment and promotion of competence facilitate the involvement of people to achieve an organization's quality objectives.

 

Continuous improvement

Improvement is essential for an organization to maintain current levels of performance, to respond to changes in its internal and external conditions and to create new opportunities.

 

PERSONAL - thanks to the lean company structure, customers are personally known to the management and employees

 

FLEXIBLE - every customer request is checked for feasibility, various service modules are offered and it is also possible to change vehicles during the contract period

 

PROFESSIONAL - expertise from 40 years of experience and reliability through transparent work processes

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